FAQs

Can I pick up my order?

  • If you are local to the Providence, RI area, you are more than welcome to pick up your order! Once your order is placed, you will receive an email within 24 hours that your item(s) are ready. Please message us on Instagram (@shopmaddoxcloset) or email us to schedule your pick-up time! We are open Monday-Sunday.

How long does it take for my order to ship?

  • Maddox ships worldwide! Our standard processing time is 1-3 business days.*
    *Please check product descriptions as some items ship one week after order date.
    *ALL Harley and Designer orders require a 1-2 week processing time. It does not often take this long, but we do hand make each piece for you. :)
Can I use multiple coupon codes at once?
  • Our system only allows for one coupon per order and cannot be applied on top of orders with an automatic discount already applied. Please note that orders cannot be edited or cancelled after they are placed, nor can we retroactively apply discounts, so it is the customer’s responsibility to verify their coupon code was successfully applied.

Why is my coupon code not working?

  • Coupons cannot be applied with another coupon and do not apply on shoes, sale items or gift cards. Most coupons can only be used ONCE per customer. If none of these reasons are the issue, please contact us so our team can look into it!

How do I edit or cancel my order?

  • Unfortunately due to fast moving inventory, orders cannot be changed or cancelled once they are placed. If you need to make a return, you may do so once the order arrives.

Can I be put on a waitlist if an item is out of stock?

  • Absolutely! Please click the "Email When Available" button on the product in the correct size, color, etc. you're looking for and enter your information. You will receive an email once we restock in that color/size!

How do I know if my order went through?

  • Please ensure you are triple checking your email address at checkout- you will receive an order confirmation email once the order is placed! Don't forget to check your spam folder.

    Do you have gift cards?

    • Yes! We offer e-gift cards that can be purchased here and sent directly via email.

    Can I return for a refund?

    • Because we are a small business, we offer store credit only. Please see our Returns page for more information.

    Can I exchange my item?

    • Due to fast moving inventory, we do not offer exchanges. However, you can re-purchase the new item or size with your store credit. Please see our Returns page for more information.

    I received a damaged/faulty item. What do I do? 

    • Please email us at info@maddoxcloset.com within 3 days of receiving the item and we will find a solution!